TWIN - Notice history

Сервис телефонии experiencing partial outage

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Notice history

Jun 2024

Incorrect operation of the platform.
  • Resolved
    Resolved

    It's decided.

    The platform is operating as normal. Telephony, chats, notifications and personal account (old and new) work.

  • Investigating
    Investigating

    We observe incorrect operation of the platform.

    As it manifests itself: the entire Twin platform may not work or work partially (telephony, chats, notifications, old and new accounts may not work).

    Our specialists are already working on resolving this issue.

Incorrect operation observed
  • Resolved
    Resolved
    How it manifests itself: What to do: Our specialists are already working on a solution.
  • Investigating
    Investigating
    How it manifests itself: What to do: Our specialists are already working on a solution.
Preventative work in telephony service.
  • Completed
    20th June 2024 at 18:30
    Completed
    20th June 2024 at 18:30
    Maintenance has completed successfully
  • In progress
    20th June 2024 at 18:00
    In progress
    20th June 2024 at 18:00
    Maintenance is now in progress
  • Planned
    20th June 2024 at 18:00
    Planned
    20th June 2024 at 18:00

    On June 20, 2024, preventive maintenance work is planned for the telephony service.


    Start time of work: 21:00 Moscow time

    Estimated duration of work: 30 minutes.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls and direct integration).

Telephony doesn't work
  • Resolved
    Resolved

    Solved

    Telephony service is operating normally

  • Investigating
    Investigating

    The telephone service is currently not working at all.

    Our specialists are already working on a solution

Incorrect operation observed chats WhatsApp
  • Resolved
    Resolved

    It's decided.

    Messages are sent via WhatsApp.

  • Investigating
    Investigating

    How it manifests itself: messages cannot be sent WhatsApp

    Our specialists are already working on a solution.

May 2024

Preventative work on the platform.
  • Completed
    31st May 2024 at 20:04
    Completed
    31st May 2024 at 20:04

    Maintenance completed successfully

  • In progress
    31st May 2024 at 19:04
    In progress
    31st May 2024 at 19:04

    UPD:

    Maintenance work has been extended by 1 hour.

  • Completed
    31st May 2024 at 19:00
    Completed
    31st May 2024 at 19:00
    Maintenance has completed successfully
  • In progress
    31st May 2024 at 18:00
    In progress
    31st May 2024 at 18:00
    Maintenance is now in progress
  • Planned
    31st May 2024 at 18:00
    Planned
    31st May 2024 at 18:00

    On May 31, 2024, maintenance work on the platform is planned.


    Start time of work: 21:30 Moscow time

    Estimated duration of work: 1 hour.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony (incoming calls, outgoing calls and direct integration) and chats will not work.

The bot does not respond to files sent on WhatsApp
  • Resolved
    Resolved

    It's decided.

    The bot accepts files sent via Whatsapp.

    Files sent via Whatsapp come to the operator panel.

  • Investigating
    Investigating

    How it manifests itself: The bot does not respond to files sent to WhatsApp. Files sent via WhatsApp do not appear in the operator panel.

    Our specialists are already working on solving this problem.

Preventative work in telephony service.
  • Completed
    30th May 2024 at 18:30
    Completed
    30th May 2024 at 18:30
    Maintenance has completed successfully
  • In progress
    30th May 2024 at 18:00
    In progress
    30th May 2024 at 18:00
    Maintenance is now in progress
  • Planned
    30th May 2024 at 18:00
    Planned
    30th May 2024 at 18:00

    On May 30, 2024, technical work is planned for the telephony service.


    Start time of work: 21:00 Moscow time

    Estimated duration of work: 30 minutes.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls and direct integration).

Incorrect operation of your personal account.
  • Resolved
    Resolved

    It's decided.

    Company settings can be changed. Changing company settings proceeds correctly.

  • Investigating
    Investigating

    How it manifests itself: after changing the company settings, calling (creating, editing, launching a calling task), adding candidates to a calling task, sending notifications may not work correctly.


    Preventative measures: Please do not change the current company settings until the fix.


    Our specialists are already working on a solution.

Syntheses don't work.
  • Resolved
    Resolved

    It's decided.

    Syntheses work correctly.

  • Investigating
    Investigating

    How it manifests itself: we observe interruptions in the operation of syntheses. This may lead to incorrect behavior of the Bot during calls (silence, long responses, dropped calls)

    List of syntheses that currently do not work:

    Daria

    Anastasia

    Alvina

    Victoria

    Sergey

    Stanislav

    Maksim

    Anton (English)

    Our specialists are already working to resolve this issue.

Apr 2024

Call records are not loaded into the personal account.
  • Resolved
    Resolved

    It's decided.

    Calls have started.

    Call records are loaded into the new and old personal account (for old and new calls).

  • Identified
    Identified

    Calls have been stopped. Correction work is underway.

  • Investigating
    Investigating

    How it manifests itself: in the old and new personal accounts, records are loaded in calls. Approximately all calls after 17:00 Moscow time.

    Our specialists are already working to resolve this issue.

Technical work in the analytics service.
  • Completed
    26th April 2024 at 17:10
    Completed
    26th April 2024 at 17:10
    Maintenance has completed successfully
  • In progress
    26th April 2024 at 17:00
    In progress
    26th April 2024 at 17:00
    Maintenance is now in progress
  • Planned
    26th April 2024 at 17:00
    Planned
    26th April 2024 at 17:00

    Date of work: 04/26/2024 at 20:00 Moscow time

    Estimated work time: 10 minutes

    Technical work in the analytics service.

    The service will not work: reports, operator's account and statistics on services.

Chats don't work.
  • Resolved
    Resolved

    It's decided.

    Chats are working. Personal account tabs are available. You can access the operator panel.

  • Update
    Update

    UPD:
    The operator panel also does not work.

  • Investigating
    Investigating

    How it manifests itself: the chats tab does not work in the new and old personal accounts, the chat bot does not respond.

    Our specialists are already working on resolving this issue.

There is no transfer to the operator.
  • Resolved
    Resolved

    It's decided.

    Transfers to the operator work. We don’t see any more resets after transferring to an operator for an incoming call.

  • Investigating
    Investigating

    How it manifests itself: if during an outgoing call a transfer is made to an operator via a route (CIS Telephony tab - Call Routing), then the call may be dropped.

    Our specialists are already working on this issue.

Requests in ChatGPT do not work
  • Resolved
    Resolved

    It's decided.

    BPL functions gpt3.ask and gpt4.ask (as well as gpt.ask) work.

    We receive replies from chatGPT.

  • Investigating
    Investigating

    As it appears: BPL expressions gpt3.ask, gpt4.ask and other expressions related to chatGPT stopped working.

    Our specialists are working on resolving this issue.

Apr 2024 to Jun 2024

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