TWIN - Notice history

One of our edits did not behave as we planned, and automatically closed all chat sessions that were in the help status and had a session lifetime of more than a week.
The most massive closure of sessions was observed on 16.02, but there may be examples for 15.02 and 14.02.

Closings were one-time, new sessions with a lifetime longer than a week are not subject to this error.

We apologize for the inconvenience caused and ask you to consider in the work.

The call service is temporarily unavailable. We are already solving this problem, we are doing everything possible to restore work as quickly as possible.

It can take a long time to load a personal account and also a long switch between menu items in a personal account and in the script editor.

Perhaps a long loading of pages and a slow transition between sections of your personal account.

Chats, widget, operator panel do not work.
Our specialists are engaged in the analysis and solution of the situation.

There is an incorrect work of custom synthesis: Daria.
Our specialists are engaged in analysis and solution.

Registration and number verification are available.

Incorrect work with WhatsApp is observed.

Sending notifications and messages in WhatsApp is temporarily unavailable.

They may not start, dialogues continue. Chat in the messenger may not respond to user messages.

Our experts are already working on a solution.

Date and time formatters temporarily do not work in scripts.

In chats and calls that are associated with such scenarios, the date and time are not formatted.
Our experts are already working on a solution.

Please pay attention to the places where in the script where you use formatters.

Keywords for interruptions are not added in the company settings.

We are already working on a solution.

Transferring the database of users of the office to the North Pole to assess who behaved how.

Dialogs are not updated in the operator's office, new customer messages do not appear in the left panel (dialog list). New messages from the user may not appear in the open dialog.

If you refresh the page, all messages will appear.

Our experts are looking for and fixing the problem.