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On July 30, 2024, preventive maintenance work is planned for the telephony service.
Start time of work: 22:00 Moscow time
Estimated duration of work: 1 hour.
During maintenance work, unstable operation of the platform will be observed.
Namely: telephony will not work (incoming calls, outgoing calls, actions with a call task)
It's decided.
Now the Bot identifies entities specified in branches with the NLU data type.
How it manifests itself: the bot may not identify entities. specified in the branch with the NLU data type. Entities will be determined in the Agent itself, but at the time of dialogue the Bot may not determine them.
Our specialists are already working on resolving this issue.
On July 23, 2024, preventive maintenance work is planned for the telephony service.
Start time of work: 21:00 Moscow time
Namely: telephony will not work (incoming calls, outgoing calls, actions with a call task).
Preventative work in the telephony service on July 23, 2024 has been cancelled.
Work will be scheduled for another time/date.
At the moment, there is no long loading of candidates for the calling task.
How it manifests itself: candidates are not loaded into the calling task; they are loaded very slowly.
Our specialists are working to resolve this issue.
We no longer see crashes in messengers (Telegram, WhatsApp, Instagram, etc.). The bot starts conversations and responds to messages.
How it manifests itself: chats integrated into instant messengers (Telegram, WhatsApp, Instagram, etc.) may not work, the bot does not respond to messages, and the dialogue does not start.
Our specialists are already working on a solution.
The platform is operating as normal. Telephony, chats, notifications and personal account (old and new) work.
We observe incorrect operation of the platform.
As it manifests itself: the entire Twin platform may not work or work partially (telephony, chats, notifications, old and new accounts may not work).
On June 20, 2024, preventive maintenance work is planned for the telephony service.
Estimated duration of work: 30 minutes.
Namely: telephony will not work (incoming calls, outgoing calls and direct integration).
Solved Telephony service is operating normally
The telephone service is currently not working at all. Our specialists are already working on a solution
Messages are sent via WhatsApp.
How it manifests itself: messages cannot be sent WhatsApp
Maintenance completed successfully
UPD:
Maintenance work has been extended by 1 hour.
On May 31, 2024, maintenance work on the platform is planned.
Start time of work: 21:30 Moscow time
Namely: telephony (incoming calls, outgoing calls and direct integration) and chats will not work.
The bot accepts files sent via Whatsapp.
Files sent via Whatsapp come to the operator panel.
How it manifests itself: The bot does not respond to files sent to WhatsApp. Files sent via WhatsApp do not appear in the operator panel.
Our specialists are already working on solving this problem.
On May 30, 2024, technical work is planned for the telephony service.
Company settings can be changed. Changing company settings proceeds correctly.
How it manifests itself: after changing the company settings, calling (creating, editing, launching a calling task), adding candidates to a calling task, sending notifications may not work correctly.
Preventative measures: Please do not change the current company settings until the fix.
Syntheses work correctly.
How it manifests itself: we observe interruptions in the operation of syntheses. This may lead to incorrect behavior of the Bot during calls (silence, long responses, dropped calls)
List of syntheses that currently do not work:
Daria
Anastasia
Alvina
Victoria
Sergey
Stanislav
Maksim
Anton (English)
Our specialists are already working to resolve this issue.
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