TWIN - Notice history

How it manifests itself: the twin platform is completely unavailable due to a failure on network communication channels.

We are fixing the problem. We apologize for any inconvenience caused

How it manifests itself: in scripts created before 03/29/24, synthesis does not work. Phrases are not spoken. Variables can be spoken.

Workaround: You can make a copy of the script. In a copy, synthesis will work.

Our specialists are already working on a solution.

How it manifests itself: in the new LC, the choice of synthesis is not saved in scenarios. The synthesis that was used before the changes will be used.

The synthesis can be changed if you change the text synthesized in a specific block. The synthesis will change only for this block.

In other cases, choosing a different synthesis will not change anything - after saving the script, the phrases will be synthesized in the old voice.

Our specialists are already working on a solution.

As it appears in the old LC: after writing a BPL expression and clicking on the “Convert to AST” button, an error occurs. Red inscription 502 error.

As it appears in the new LC: after writing a BPL expression and clicking the “Save” button, a saving error will occur.

Our specialists are already working on this issue.

How it manifests itself: the list of calling tasks is not loaded in the new personal account.

Our specialists are already working on the situation.

We observe incorrect operation of the syntheses.

How it manifests itself: the Daria and Anastasia syntheses do not work. Phrases/words are not synthesized.

Our specialists are already working on a solution.

How it manifests itself: when adding a call task via SRM, a synchronization error may appear. An error may also appear when adding candidates and changing the call status.

Our specialists are already working on this issue.

How it manifests itself: in the new agent’s personal account, the Intents and Entities tabs are loaded with the inscription “Data was not loaded”

Our specialists are already working on a solution.

How it manifests itself: the tabs (panel on the left) in the old personal account have disappeared.

Our specialists are already working on a solution.

We observe an incorrect display of the balance in the personal account (old and new).

How it manifests itself: deposits and withdrawals from company balances may not be displayed or may be displayed with a long delay.

What can happen: If the company’s balance is now positive, then some time after the call (just an example), the amount for all calls of this call may be debited at the same time. There is a risk of the balance going into negative territory.

Our specialists are working to resolve this issue.