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Preventive maintenance work in the telephone service is planned for 01/22/2024.
Work start time: 20:00 Moscow time
Estimated duration of work: 30 min.
During maintenance work, unstable operation of the platform will be observed.
Namely: outgoing calls will be suspended for the duration of the work.
Decided.
Chats are operating normally.
Operators can log in to the operator panel. New sessions appear in the operator panel.
How it manifests itself: The bot does not respond to messages/does not respond/does not start a dialogue in chats. Operators cannot enter the operator panel. Sessions do not appear in the operator panel.
Our specialists are already working on resolving this issue.
Speech synthesis works properly.
How it manifests itself: it can lead to incorrect behavior of the Bot in calls (silence, long answers, dropped calls)
List of speech synthesis voices that are currently not working:
Daria
Anastasia
Alvina
Victoria
Sergey
Stanislav
Maxim
Anton (eng.) Irina
Amina
Ruslan
Fatima
Akbota
Richard
How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.
Our specialists are already working on this issue.
Chats operate normally. The bot responds to the person's messages, the dialogue continues.
Scripts are saved. Any changes can be made to the scripts.
How it manifests itself: when making changes to the script, a saving error may occur. Settings that can cause an error when changed:
switching from audio recordings to synthesis (from synthesis to audio recordings)
change voice acting
change Active Listening settings
change the Interruption setting (enable/disable, add new words)
actions with audio recordings in the script
Temporary solution: if you urgently need to save the script, you can change its name and save it. Add or remove a symbol in the name, add or rewrite the name, etc.
The analytics service operates normally. The personal account tabs are loaded correctly (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).
How it manifests itself: the personal account tabs do not load (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).
Our specialists are already working on a solution.
The telephone service operates in normal mode. No failures were detected during the observation period.
Outgoing calls are made successfully. Calls are running. The bot is connected to the conversation. The statuses of the calling tasks and candidates are updated.
Outgoing calls are made successfully. Calls work. The bot connects to the conversation.
At the moment we are seeing a high load on the telephony service. How this can manifest itself:
Calling task statuses and candidate statuses are updated with a delay
Candidates in the call assignment are processed slowly
The service is operating normally. We are monitoring the operation of the service.
How it manifests itself: outgoing calls are stopped, outgoing calls are stopped. The status of outgoing calls and candidates may not change.
Our specialists are working to resolve this issue.
The "gigachat.ask" function for working with GigaChat is working. Now you can get an answer when you contact GigaChat
How it manifests itself: the "gigachat.ask" function for working with GigaChat does not work.
The update was completed. The call service was back in operation at 14:03.
We apologize for the inconvenience caused.
Estimated work time: 10 minutes
Work starts at 14:00 Moscow time
During maintenance, calls will not be launched (incoming calls, outgoing calls, actions with a call task). All calls will be forcibly stopped. After the work is completed, all calls will be launched.
Decided. Telephony is operating normally. Incoming and outgoing calls are working, calling tasks are being created, candidates are being added. There are no deviations.
The telephony service has been restored, service interruptions are possible - technical work is being carried out.
We are monitoring the situation.
How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error
Our specialists are working on a solution.
It's decided Chats and operator panel functionality has been fully restored.
Chats and operator panel operation partially restored. We are monitoring the service operation.
We will inform you about changes.
We are observing incorrect operation of the chat services and operator panel. How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.
After adding candidates for calling, the task start button appears. Calls can be started.
Functionality has been partially restored. Calls are in progress, outcalls can be started.
How it manifests itself: it is impossible to start a call task after adding a candidate. The start button does not appear.
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