TWIN - Notice history

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Notice history

May 2023

Technical work to update the text notification service
  • Planned
    31st May 2023 at 17:00
    Planned
    31st May 2023 at 17:00

    05/31/2023 at 20:00 Moscow time
    Technical work is planned to update the text notification service.
    Estimated time of work - 10 minutes
    The maximum work time is 30 minutes.

    During the work will not work:

    Sending notifications: sms, viber, whatsapp, push, vkontakte;
    Start and continue dialogs through the notification service;
    Notification service reporting;

There are problems in the work of the personal account.
  • Resolved
    Resolved

    The work of the office has been restored, calls have been started

  • Investigating
    Investigating

    There are problems in the work of the personal account.
    The tcl.twin24.ai page may not be available.
    All calls have been suspended.

    Our experts are working on resolving this issue.

Temporary problems with LC
  • Resolved
    Resolved

    The system is working normally, we apologize for the temporary inconvenience.

  • Investigating
    Investigating

    How does it reflect.
    When entering the Personal Account, there is no information and panels.

    In the operator panel, some of the customer data may no longer be displayed.

    Our specialists are already working on a solution to the current situation.

Bot and CIS database maintenance
  • Completed
    25th May 2023 at 05:51
    Completed
    25th May 2023 at 05:51

    The work has been completed.
    All systems are working properly.

  • Planned
    22nd May 2023 at 15:00
    Planned
    22nd May 2023 at 15:00

    On Monday, May 22 at 20:00 Moscow time, scheduled work will be performed on the database of the CIS service and Bot.
    During the work, the specified services will not be available for a short time, the total duration of the work will not exceed 1 hour.

There are problems with the synthesis of variables during calls
  • Update
    Update

    It's decided.
    Call variables are reproduced correctly.

  • Resolved
    Resolved

    How it manifests itself:
    Scenarios that use variables may not be played during calls
    Scripts that do not use variables are not affected in any way and continue to run.

    What to do:
    We recommend that you do not launch calls using variables until the situation is resolved.

    We are doing our best to restore work.
    Follow our updates at https://status.twin24.ai/

Apr 2023

Update of the GlobalTelecom platform
  • Completed
    28th April 2023 at 20:00
    Completed
    28th April 2023 at 20:00

    Update completed successfully

  • Planned
    28th April 2023 at 07:00
    Planned
    28th April 2023 at 07:00

    On Thursday, 04/27/2023 at 22:00 a small update will be made in GT. The update will fix the problem with blacklisting IP addresses, speed up navigation through the system, and fix the display of analysis of the use of the voice menu.
    Possible service unavailability time - up to 10 minutes.

Scheduled calling tasks do not start
  • Resolved
    Resolved

    Calling tasks are launched normally.
    If you have not woken up the task, you need to restart it. To do this, you need to pause the task and run it.

  • Investigating
    Investigating

    What's happened:
    Some calling tasks may not start at the time specified in the task settings, the "Call time limiter" field.

    What to do:
    It is advisable to start calling tasks manually, without using the time limiter in the settings.

    We are already working on a fix for this behavior.

Telephony Service Update
  • Completed
    26th April 2023 at 23:12
    Completed
    26th April 2023 at 23:12

    Work completed successfully

  • Update
    26th April 2023 at 19:02
    Planned
    26th April 2023 at 19:02

    We are starting work on updating the platform

  • Planned
    26th April 2023 at 19:01
    Planned
    26th April 2023 at 19:01

    On Wednesday, 04/26/2023 from 22:00 Moscow time, a major update of the CIS service will be carried out, which in the future will allow you to switch to a new version of the bot and use BPL in outgoing calls. The planned time of work is no more than 5 hours, during which unstable operation of incoming calls, calls with direct integration to CIS and personal account is possible.

    PS: If you want to be one of the first to try the new version of the bot on outgoing calls, contact technical support to provide early access

Hybrid synthesis failure
  • Resolved
    Resolved

    Hybrid fusion has been restored.

  • Identified
    Identified

    Fixed incorrect operation of hybrid synthesis.

    How it appears:
    Scripts using hybrid synthesis will be silent on variables.
    Recommended do not launch calls using hybrid synthesis until the situation is resolved.

    Follow our updates at https://status.twin24.ai/

  • Investigating
    Investigating

    Fixed incorrect operation of hybrid synthesis.

    We are already working on fixing this issue.

Chats are slow
  • Resolved
    Resolved

    It's decided.

    Chat messages arrive without delay.

  • Investigating
    Investigating

    How it manifests itself:
    Messages in chats from the bot arrive with a delay

    We are already working on a fix.

Mar 2023

Call system maintenance
  • Completed
    31st March 2023 at 12:00
    Completed
    31st March 2023 at 12:00

    Telephony system maintenance work was successfully completed on March 30 at 17:00 Moscow time

  • In progress
    30th March 2023 at 10:33
    In progress
    30th March 2023 at 10:33

    We are carrying out technical work, calls will be stopped for 20 minutes.

BrandVoice (Hybrid Synthesis) failure on the incoming line
  • Resolved
    Resolved

    Hybrid synthesis operation on the incoming line has been restored.

  • Investigating
    Investigating

    How it manifests itself:

    • Bot is silent in blocks with hybrid synthesis

    We are already working on a fix.

Temporary stop of all calls
  • Resolved
    Resolved

    The calls have been started, the work of the outgoing line has been restored.

    We apologize for the temporary inconvenience.

  • Identified
    Identified

    The outgoing line is currently suspended.

    We are already working on restoring the service.

Bot looping with BPL timers
  • Resolved
    Resolved

    It's decided.

    BPL function with timers now takes into account the limit on the number of cycles in the script.

  • Investigating
    Investigating

    The BPL function with timers does not take into account the limit on the number of cycles in the start block.
    If a block with a BPL timer teleports to the same block, then this can cause a loop in the chat session, the bot will endlessly send messages (even when the active chat tab is closed or the bot is blocked in the messenger).
    This can lead to unwanted write-offs.

    We are actively working on a fix.

Outgoing line failure
  • Resolved
    Resolved

    The outgoing line has been restored.

    In the call of the bot is heard, the bot also hears the person. Call records are available.

  • Investigating
    Investigating

    How it manifests itself:

    • during a call, there may be silence in the handset
    • there may be no call recording
    • the bot may not hear the person.

    We recommend that you temporarily stop calling.
    We are actively working to restore the outgoing line.

Mar 2023 to May 2023

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