TWIN - Notice history

Редактор сценариев experiencing degraded performance

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Notice history

Mar 2024

Platform unavailable.
  • Resolved
    Resolved

    It's decided.

    The platform is working, all services are available (calls, chats, notifications).

  • Identified
    Identified

    UPD:

    The platform has been partially restored. You can access your personal account.

    At the moment it is known that telephony is still not working.

    The remaining services are still under review.

  • Investigating
    Investigating

    How it manifests itself: the twin platform is completely unavailable due to a failure on network communication channels.

    We are fixing the problem. We apologize for any inconvenience caused

Synthesis does not work in the scenarios of the new LC.
  • Resolved
    Resolved

    It's decided.

    Synthesis in the new LC works. Phrases and variables are spoken.

  • Investigating
    Investigating

    How it manifests itself: in scripts created before 03/29/24, synthesis does not work. Phrases are not spoken. Variables can be spoken.

    Workaround: You can make a copy of the script. In a copy, synthesis will work.

    Our specialists are already working on a solution.

Update on technical work: Technical work in the telephony service.
  • Completed
    28th March 2024 at 21:00
    Completed
    28th March 2024 at 21:00
    Maintenance has completed successfully
  • In progress
    28th March 2024 at 18:00
    In progress
    28th March 2024 at 18:00
    Maintenance is now in progress
  • Planned
    28th March 2024 at 18:00
    Planned
    28th March 2024 at 18:00

    UPD: Technical work has been postponed until tomorrow.

    Start of work: March 28 at 21:00 Moscow time.
    Estimated time for work: 2 hours.

    Telephony service maintenance is planned.
    All telephony will be stopped.

    The following will not work: incoming calls, outgoing calls, direct integration calls.

Technical work in telephony service.
  • Completed
    27th March 2024 at 18:14
    Completed
    27th March 2024 at 18:14

    UPD: Work has been postponed until tomorrow.

  • In progress
    27th March 2024 at 18:00
    In progress
    27th March 2024 at 18:00
    Maintenance is now in progress
  • Planned
    27th March 2024 at 18:00
    Planned
    27th March 2024 at 18:00

    Start of work: March 27 at 21:00 Moscow time.
    Estimated time for work: 2 hours.

    Telephony service maintenance is planned.
    All telephony will be stopped.

    The following will not work: incoming calls, outgoing calls, direct integration calls.

The synthesis in the new LC does not change.
  • Resolved
    Resolved

    It's decided.

    Synthesis in scenarios is saved after selection.

    The selected synthesis works when tested in the editor and in calls.

  • Investigating
    Investigating

    How it manifests itself: in the new LC, the choice of synthesis is not saved in scenarios. The synthesis that was used before the changes will be used.

    The synthesis can be changed if you change the text synthesized in a specific block. The synthesis will change only for this block.

    In other cases, choosing a different synthesis will not change anything - after saving the script, the phrases will be synthesized in the old voice.

    Our specialists are already working on a solution.

Feb 2024

BPL expressions are not saved in the editor
  • Resolved
    Resolved

    It's decided.

    BPL expressions are saved in the old and new personal accounts.

  • Investigating
    Investigating

    As it appears in the old LC: after writing a BPL expression and clicking on the “Convert to AST” button, an error occurs. Red inscription 502 error.

    As it appears in the new LC: after writing a BPL expression and clicking the “Save” button, a saving error will occur.

    Our specialists are already working on this issue.

There are no calling tasks in the new personal account.
  • Resolved
    Resolved

    It's decided.

    The list of calling tasks in the new personal account is loaded.

  • Investigating
    Investigating

    How it manifests itself: the list of calling tasks is not loaded in the new personal account.

    Our specialists are already working on the situation.

Maintaining the notification service database
  • Completed
    27th February 2024 at 19:20
    Completed
    27th February 2024 at 19:20

    Work completed

  • In progress
    27th February 2024 at 19:00
    In progress
    27th February 2024 at 19:00
    Maintenance is now in progress
  • Planned
    27th February 2024 at 19:00
    Planned
    27th February 2024 at 19:00

    Today, February 27, at 22:00 Moscow time, database maintenance will take place.

    Planned duration of work: 30 minutes. During work, the service may be unavailable for 5 minutes

Incorrect operation of syntheses.
  • Resolved
    Resolved

    It's decided.

    Syntheses work. Phrases/words are voiced.

    Note:

    Synthesis Maxim may not work. An error in synthesis is corrected separately from the incident.

  • Identified
    Identified

    List of voices that may have problems:

    EN:

    Daria

    Anastasia

    Alvina

    Victoria

    Sergey

    Maksim

    EN:

    Anton

  • Investigating
    Investigating

    We observe incorrect operation of the syntheses.

    How it manifests itself: the Daria and Anastasia syntheses do not work. Phrases/words are not synthesized.

    Our specialists are already working on a solution.

Synthesis subsystem maintenance for CIS
  • Completed
    26th February 2024 at 19:00
    Completed
    26th February 2024 at 19:00

    Work completed

  • In progress
    26th February 2024 at 18:00
    In progress
    26th February 2024 at 18:00
    Maintenance is now in progress
  • Planned
    26th February 2024 at 18:00
    Planned
    26th February 2024 at 18:00

    Today, February 26, 2023 at 21:00 Moscow time, work will be carried out on the synthesis subsystem; during the work, incoming and outgoing calls on the platform will be stopped. Planned time for work: 1 hour

Jan 2024

Calling tasks with synchronization error.
  • Resolved
    Resolved

    It's decided.
    We inform you that an unexpected incident occurred at night. We fix the start at 23:21 Moscow time. It was expressed in incorrect operation of calls/calling tasks, namely:

    • synchronization errors when working with calling tasks
    • the status of the call or candidate did not change
    • drops were observed in some calls
    • calls did not start in calling tasks

    At the moment it has been successfully resolved. All systems are restored
    We apologize for any inconvenience and thank you for your understanding and patience.

  • Investigating
    Investigating

    How it manifests itself: when adding a call task via SRM, a synchronization error may appear. An error may also appear when adding candidates and changing the call status.

    Our specialists are already working on this issue.

Intents and entities are not loaded in the agents of the new LC.
  • Resolved
    Resolved

    It's decided.
    The intentions and Essences of the agents of the new office are loaded.

  • Investigating
    Investigating

    How it manifests itself: in the new agent’s personal account, the Intents and Entities tabs are loaded with the inscription “Data was not loaded”

    Our specialists are already working on a solution.

Technical work on the platform.
  • Completed
    30th January 2024 at 04:13
    Completed
    30th January 2024 at 04:13

    The technical work was completed according to schedule on January 25 at 23:00 Moscow time.

    We apologize for the late notification and any inconvenience caused. We will check the operation of the automatic status panel and the correctness of notifications.

  • In progress
    25th January 2024 at 19:00
    In progress
    25th January 2024 at 19:00

    Maintenance is now in progress

  • Planned
    25th January 2024 at 19:00
    Planned
    25th January 2024 at 19:00

    Start of work: January 25 at 22:00 Moscow time.
    Estimated time for work: 1 hour.

    Work is planned on the platform.
    Telephony will not work.

The tabs in the old account have disappeared.
  • Resolved
    Resolved

    It's decided.
    The tabs in the old personal account are back and working.

  • Investigating
    Investigating

    How it manifests itself: the tabs (panel on the left) in the old personal account have disappeared.

    Our specialists are already working on a solution.

Incorrect balance display.
  • Resolved
    Resolved

    It's decided.

    Companies now correctly display:

    • debiting funds from balance
    • replenishment of balance
    • change of credit limit
  • Update
    Update

    Incident update:
    The new personal account does not display the credit limit correctly. Instead of the amount, you can write “not a number”.
    The number itself may be displayed differently than before - 0 instead of the credit limit or another number.

  • Identified
    Identified

    Incident update.
    Another manifestation:
    The credit limit in the personal account (old and new) may not change.

  • Investigating
    Investigating

    We observe an incorrect display of the balance in the personal account (old and new).

    How it manifests itself: deposits and withdrawals from company balances may not be displayed or may be displayed with a long delay.

    What can happen: If the company’s balance is now positive, then some time after the call (just an example), the amount for all calls of this call may be debited at the same time. There is a risk of the balance going into negative territory.

    Our specialists are working to resolve this issue.

Jan 2024 to Mar 2024

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