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Update completed successfully
On Thursday, 04/27/2023 at 22:00 a small update will be made in GT. The update will fix the problem with blacklisting IP addresses, speed up navigation through the system, and fix the display of analysis of the use of the voice menu. Possible service unavailability time - up to 10 minutes.
Calling tasks are launched normally. If you have not woken up the task, you need to restart it. To do this, you need to pause the task and run it.
What's happened: Some calling tasks may not start at the time specified in the task settings, the "Call time limiter" field.
What to do: It is advisable to start calling tasks manually, without using the time limiter in the settings.
We are already working on a fix for this behavior.
Work completed successfully
We are starting work on updating the platform
On Wednesday, 04/26/2023 from 22:00 Moscow time, a major update of the CIS service will be carried out, which in the future will allow you to switch to a new version of the bot and use BPL in outgoing calls. The planned time of work is no more than 5 hours, during which unstable operation of incoming calls, calls with direct integration to CIS and personal account is possible.
PS: If you want to be one of the first to try the new version of the bot on outgoing calls, contact technical support to provide early access
Hybrid fusion has been restored.
Fixed incorrect operation of hybrid synthesis.
How it appears: Scripts using hybrid synthesis will be silent on variables. Recommended do not launch calls using hybrid synthesis until the situation is resolved.
Follow our updates at https://status.twin24.ai/
We are already working on fixing this issue.
It's decided.
Chat messages arrive without delay.
How it manifests itself: Messages in chats from the bot arrive with a delay
We are already working on a fix.
Telephony system maintenance work was successfully completed on March 30 at 17:00 Moscow time
We are carrying out technical work, calls will be stopped for 20 minutes.
Hybrid synthesis operation on the incoming line has been restored.
How it manifests itself:
The calls have been started, the work of the outgoing line has been restored.
We apologize for the temporary inconvenience.
The outgoing line is currently suspended.
We are already working on restoring the service.
BPL function with timers now takes into account the limit on the number of cycles in the script.
The BPL function with timers does not take into account the limit on the number of cycles in the start block. If a block with a BPL timer teleports to the same block, then this can cause a loop in the chat session, the bot will endlessly send messages (even when the active chat tab is closed or the bot is blocked in the messenger). This can lead to unwanted write-offs.
We are actively working on a fix.
The outgoing line has been restored.
In the call of the bot is heard, the bot also hears the person. Call records are available.
We recommend that you temporarily stop calling. We are actively working to restore the outgoing line.
One of our edits did not behave as we planned, and automatically closed all chat sessions that were in the help status and had a session lifetime of more than a week. Closing sessions were observed on 16.02, but there may be examples for 15.02 and 14.02.
Closings were one-time, new sessions with a lifetime longer than a week are not subject to this error.
Once again, we apologize for the inconvenience caused and ask you to consider in the work.
One of our edits did not behave as we planned, and automatically closed all chat sessions that were in the help status and had a session lifetime of more than a week. The most massive closure of sessions was observed on 16.02, but there may be examples for 15.02 and 14.02.
We apologize for the inconvenience caused and ask you to consider in the work.
We fixed outgoing calls. Have a nice day😊
The call service is temporarily unavailable. We are already solving this problem, we are doing everything possible to restore work as quickly as possible.
The correct work of the personal account and the script editor has been restored.
It can take a long time to load a personal account and also a long switch between menu items in a personal account and in the script editor.
The correct operation of the personal account has been restored.
Perhaps a long loading of pages and a slow transition between sections of your personal account.
Experts have found a solution. The system is operating normally.
Chats, widget, operator panel do not work. Our specialists are engaged in the analysis and solution of the situation.
Feb 2023 to Apr 2023
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