TWIN - Notice history

How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

Our specialists are already working on this issue.

How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

Our specialists are already working on this issue.

How it manifests itself: when making changes to the script, a saving error may occur. Settings that can cause an error when changed:

• switching from audio recordings to synthesis (from synthesis to audio recordings)

• change voice acting

• change Active Listening settings

• change the Interruption setting (enable/disable, add new words)

• actions with audio recordings in the script

Temporary solution: if you urgently need to save the script, you can change its name and save it. Add or remove a symbol in the name, add or rewrite the name, etc.

Our specialists are already working on resolving this issue.

How it manifests itself: the personal account tabs do not load (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).

Our specialists are already working on a solution.

How it manifests itself: outgoing calls are stopped, outgoing calls are stopped. The status of outgoing calls and candidates may not change.

Our specialists are working to resolve this issue.

How it manifests itself: the "gigachat.ask" function for working with GigaChat does not work.

Our specialists are already working on a solution.

How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error

Our specialists are working on a solution.

We are observing incorrect operation of the chat services and operator panel.
How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.

Our specialists are already working on a solution.

How it manifests itself: it is impossible to start a call task after adding a candidate. The start button does not appear.

Our specialists are working on a solution.

How it manifests itself: the personal account or its individual tabs do not load. Calls do not go through. The bot may not answer calls and chats. Reports may not be generated.

Our specialists are already working on resolving this issue.

How it manifests itself: if the chats or calls use branches with NLU, the Bot may not respond or respond with a large delay. For this reason, calls may be dropped.

Our specialists are already working on resolving this issue.

How it manifests itself: the call assignment may not load details, candidates, calls. There is a slowdown in the telephony: candidates are added to the call longer than usual, calls start less often, call results come late.

Our specialists are already working on resolving this issue.

How it manifests itself: on the Voice bots - Settings - Number management tab (in the new personal account), the list of numbers (Caller ID) is not loaded.

Our specialists are already working on a solution.

How it manifests itself: after registering a personal account (as well as after registering a new user, administrator, operator), individual tabs of the personal account may not load, buttons/commands for creating scripts/calls/reports/agents, etc. may not work.

Operators may not be able to open a personal account, and may also have problems sending messages to sessions or taking over sessions.

This behavior is observed among newly registered users. Our specialists are already working on solving this issue.