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It's decided.
Audio recordings, as before, are downloaded in mp3 format.
How it appears: When downloading a record from a CIS player, the record is downloaded in html format
Affected: All users using CIS telephony
What to do: 1 - The record can still be downloaded from the report 2 - In the downloaded file, rename the html format to mp3
Incorrect work with calls on the platform was observed.
How it appeared: Calls were not launched, candidates for calls were not loaded, phrases were not synthesized / played.
The bug has been fixed and the platform is now working normally.
Personal account is available, loading.
Incorrect work of the personal account is observed.
How it manifests itself: Personal account may not open, it takes a long time to load.
Our experts are already working on a solution.
A message with a confirmation code arrives in WhatsApp or as an SMS.
There are problems with the registration of new cabinets on the platform. When registering a new account, you may not receive SMS with a confirmation code.
Our specialists are already working on a solution to this issue.
Personal account and operator panel are available.
How it manifests itself: Personal account Twin, the operator panel does not open / do not load.
Our specialists are already working on this issue.
Maintenance has completed successfully
Maintenance is now in progress
We have planned a hardware upgrade of the platform, which, unfortunately, will lead to a temporary shutdown of the new telephony and chat services. The start time of work is 21:00 Moscow time. Shutdown time is about 30 minutes. We apologize for the temporary inconvenience.
The personal account works stably. Copying and loading of candidates works correctly.
Systems are operating normally.
There may be problems with copying scripts (an empty script is copied), loading candidates for a call job
Affected all TWIN users.
We are doing our best to restore work.
Maintenance has completed successfully.
07/27/2023 at 20:00 Moscow time Technical work is planned to update the Billing service. Estimated time of work - 15 minutes The maximum work time is 30 minutes.
During the work will be partially out of work:
20.07.2023 at 20:00 Moscow time Technical work is planned to update the LinkShortener service and Internal Notifications. Estimated time of work - 20 minutes The maximum work time is 40 minutes.
The personal account works stably. Copying and loading of candidates in the old telephony works correctly.
There may be problems with copying scripts (an empty script is copied), loading candidates in the old telephony
Personal account is working normally
How it manifests itself: Personal account does not open / does not load
Our specialists are already solving this issue.
Sms are sent, no more errors.
How it manifests itself: An error occurs when sending sms notifications
What to do: Temporarily suspend sending sms notifications
We are already looking into this issue.
Update completed successfully
On Tuesday at 22:00 Moscow time, it is planned to update the telephony service. During the update, calls will not be made through "CIS Telephony" and management of all entities from this section will not be available.
06/27/2023 at 20:00 Moscow time Technical work is planned to update the CLIENTS and AUDIO service. Estimated time of work - 10 minutes The maximum work time is 30 minutes.
During the work will not work:
Personal account is available.
Наблюдается некорректная работа личного кабинета.
Как проявляется: Личный кабинет не загружается/загружается очень медленно.
Наши специалисты уже занимаются решением этого вопроса.
Jun 2023 to Aug 2023
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