TWIN - Notice history

There are problems in the work of the NLU.

Temporarily no access to NLU (IdentAI tab). There is also no way to select an agent in the editor - the list of agents is empty. Scripts that use agents are not saved.

Our experts are engaged in the analysis and solution of the problem.

As more detailed information on this problem appears, we will provide it.

There are problems in the operation of the telephony service. Incoming calls may not be received. Our specialists analyze and solve the problem.

There are problems with one of the main operators. It may be necessary to change AONs. If you have problems with the call, please contact your manager.

There were problems in the work of the GT. Connection at globtelecom.ru is unavailable. Script editor won't open. Telephony may not work if it is tied to the GT domain. Our experts are engaged in the analysis and solution of the problem.

There are short interruptions in the work of the service desk. Our experts are engaged in the analysis and solution of the problem.

Our experts are looking into the issue.

There are problems in the operation of the identification service. External client IDs may not be displayed. Our experts are engaged in the analysis and solution of the problem.

There are problems in the telephony service. Our experts are engaged in the analysis and solution of the problem.

Инженеры занимаются решение проблемы.

Утром наблюдали проблемы с работой ЛК, на данный момент всё исправлено. Приносим извинения.

В данный момент наблюдается DDOS атака на сервис аналитики, которая приводит к недоступности личного кабинета и генерации отчетов.

Чаты, входящая телефония и запущенные задания работают штатно