TWIN - Notice history

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Notice history

Dec 2022

New Year's Eve Planned
  • Resolved
    Resolved

    The work on transferring the user database to the North Pole has been completed.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Transferring the database of users of the office to the North Pole to assess who behaved how.

Planned work in the incoming telephony service
  • Completed
    26th December 2022 at 22:51
    Completed
    26th December 2022 at 22:51

    The service update has been completed.

  • In progress
    26th December 2022 at 18:00
    In progress
    26th December 2022 at 18:00

    Maintenance is now in progress

  • Planned
    26th December 2022 at 18:00
    Planned
    26th December 2022 at 18:00

    12/26/2022 from 21:00 Moscow time Scheduled work will be carried out to update the incoming telephony service.

    During the work, incoming calls will be completely unavailable.

    Estimated time is 2 hours.

Dialogs in the operator panel are not updated
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    -Notification and dialogue in the operator's office came
    - A message from the user appeared in the dialog list and the notification was
    -When opening a dialogue, this message is in the correspondence
    -When a dialog is open, a new message is displayed in the list of dialogs and in the correspondence itself, a notification comes

  • Investigating
    Investigating

    Dialogs are not updated in the operator's office, new customer messages do not appear in the left panel (dialog list). New messages from the user may not appear in the open dialog.

    If you refresh the page, all messages will appear.

    Our experts are looking for and fixing the problem.

Telephony Service Update
  • Planned
    22nd December 2022 at 18:00
    Planned
    22nd December 2022 at 18:00

    Due to technical reasons, part of the update is postponed until Thursday, December 22, 2022, at 21:00 Moscow time. Now the services are working normally.

  • Completed
    22nd December 2022 at 18:00
    Completed
    22nd December 2022 at 18:00

    Works successfully completed

  • Planned
    20th December 2022 at 18:20
    Planned
    20th December 2022 at 18:20

    We are updating the telephony service. Within 1-2 hours, projects with an incoming line can be observed

Planned work in the incoming telephony service
  • Completed
    16th December 2022 at 19:12
    Completed
    16th December 2022 at 19:12

    Update completed successfully

  • In progress
    15th December 2022 at 18:00
    In progress
    15th December 2022 at 18:00

    12/13/2022 from 21:00 Moscow time Scheduled work will be carried out to update the incoming telephony service.

    During the work, incoming calls will be completely unavailable.

    Estimated time is 2 hours.

  • Planned
    13th December 2022 at 12:23
    Planned
    13th December 2022 at 12:23

    Due to technical reasons, the update is postponed to December 15 at 21:00 Moscow time

Nov 2022

There are problems in the work of the personal account.
  • Resolved
    Resolved

    The issue has been resolved and the office is back to normal

  • Identified
    Identified

    The sidebar of the platform sections is not displayed in the personal account. Our experts are working on solving the problem.

  • Investigating
    Investigating

    Our experts are engaged in the analysis and solution of the problem.

Maintenance of the database of incoming telephony
  • Completed
    24th November 2022 at 18:15
    Completed
    24th November 2022 at 18:15

    The work has been completed. The service is working normally.

  • In progress
    24th November 2022 at 18:08
    In progress
    24th November 2022 at 18:08

    We started working with the base

  • Planned
    24th November 2022 at 18:00
    Planned
    24th November 2022 at 18:00

    On November 22 at 21:00 Moscow time, work will be carried out with the database for incoming telephony. Work time 1 hour

Технічні роботи по сценаріям в ЛК Твін.
  • Completed
    22nd November 2022 at 19:50
    Completed
    22nd November 2022 at 19:50

    Work completed

  • Update
    22nd November 2022 at 19:05
    In progress
    22nd November 2022 at 19:05

    На работы потребуется еще какое-то время.

    Ожидаемое время 30 минут - 1 час.

  • In progress
    22nd November 2022 at 18:00
    In progress
    22nd November 2022 at 18:00

    Maintenance is now in progress

  • Planned
    22nd November 2022 at 18:00
    Planned
    22nd November 2022 at 18:00

    On 11/22/2022 at 21:00 Moscow time, work on the mass change of scenarios will begin. A couple of sprints ago, we blocked the ability to make a condition branch without filling in the condition itself. This was done to eliminate errors in the logic of the bot. Scenarios are no longer saved if the condition is not filled. Today we have planned work on the mass replacement of empty conditions with a fictitious condition "1=1", so that you can save them without correcting them manually.

    At this time, we recommend to refrain from working with scripts.

    Expected duration of work - 1 hour.

Problems with the telephony service
  • Resolved
    Resolved

    The system is operating normally.

  • Investigating
    Investigating

    We have recorded a global problem with calls to cellular and landline numbers on the part of the backbone providers. The problem has been escalated to the highest level, as soon as we have a deadline, we will let you know immediately.

There are problems in the work of the personal account.
  • Resolved
    Resolved

    There are problems in the work of the personal account. The "Export report" button does not work in calls.

    Our experts are engaged in the analysis and solution of the problem.

  • Investigating
    Investigating

    There are problems in the work of the personal account. The "Export report" button does not work in calls.

    Our experts are engaged in the analysis and solution of the problem.

Oct 2022

There are problems in the work of the NLU.
  • Resolved
    Resolved

    Problem solved.

    The IdentAI tab is available. The list of agents in the editor is available. Scenarios are saved.

  • Investigating
    Investigating

    There are problems in the work of the NLU.

    Temporarily no access to NLU (IdentAI tab). There is also no way to select an agent in the editor - the list of agents is empty. Scripts that use agents are not saved.

    Our experts are engaged in the analysis and solution of the problem.

    As more detailed information on this problem appears, we will provide it.

There are problems in the operation of the telephony service.
  • Resolved
    Resolved

    The problem is solved.

  • Investigating
    Investigating

    There are problems in the operation of the telephony service. Incoming calls may not be received. Our specialists analyze and solve the problem.

There are problems in the telephony service.
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    There are problems with one of the main operators. It may be necessary to change AONs. If you have problems with the call, please contact your manager.

Database Maintenance
  • Completed
    19th October 2022 at 18:20
    Completed
    19th October 2022 at 18:20

    Work completed

  • In progress
    19th October 2022 at 17:03
    In progress
    19th October 2022 at 17:03

    We start work

  • Planned
    19th October 2022 at 17:00
    Planned
    19th October 2022 at 17:00

    On October 19, at 20:00 Moscow time, work with the database will be performed. During the execution of work, the following services may be temporarily unavailable:

    • Analytics
    • Notifications
    • Authorization and identification

    The planned duration of work is 1 hour. Please note that the services will work during the execution of works with small and short-term interruptions.

There are problems in the operation of the GT.
  • Resolved
    Resolved

    Problem solved.

  • Investigating
    Investigating

    There were problems in the work of the GT. Connection at globtelecom.ru is unavailable. Script editor won't open. Telephony may not work if it is tied to the GT domain. Our experts are engaged in the analysis and solution of the problem.

Oct 2022 to Dec 2022

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