TWIN - Notice history

Incorrect operation of reports is observed.

How it manifests itself: reports are added to the Statistics - Reports tab, but they take a long time to generate and their statuses do not change.

Our specialists are already working on a solution.

Incorrect operation of telephony is observed - the restriction under Federal Law 230 does not work.

How it manifests itself: the rules about limiting calls by time and number per day/week do not work when the Federal Law-230 restriction is enabled.

Our specialists already understand the situation.

BPL functions for working with GPT do not work.

What specifically does not work: BPL functions for working with GPT-3 and GPT-4 (gpt3.ask and gpt4.ask), which send messages to the ChatGPT neural network and return its response.

Our specialists are already working on resolving this issue.

Incorrect operation of NLU is observed.

As it manifests itself: it is not possible to create new entities and edit existing ones.

Our specialists are already working on a solution.

Incorrect operation of registration and sending notifications was detected.

How it manifests itself: it is impossible to confirm the phone number when registering a personal account, chats and WhatsApp notifications do not work.

Our specialists are already working on resolving this issue.

At 11.10-11.15 Moscow time and at 12.30-12.35 Moscow time there were short-term interruptions in the bot's operation.

Invoices on the platform are not generated correctly.

How it manifests itself: there are no details in the invoices, there may be dashes and empty lines.

Our specialists are already working on resolving this issue.

There may be interruptions when the bot accesses NLU.

How it manifests itself:

• An error may appear when teaching NLU.
• When a bot accesses NLU, the bot does not recognize the intent and sends it to the “default branch” or by keywords.

We are already working on resolving this issue.

We are observing incorrect operation of your personal account. There may be difficulties in dealings between the reseller and its subordinate companies.

How it manifests itself: in subordinate companies (on behalf of the reseller), tariffs may not be edited and users may not be created.

We are already working on resolving this issue.

When updating the application for Bitrix24 and amoCRM, the telephony settings became desynchronized.

As it manifests itself: the application is now trying to make calls through a new telephony system that has no settings.
Calls through Bitrix24 and amoCRM may be returned with an error and may not go through.

Our specialists are already working on resolving this issue.

How it appears: When downloading a record from a CIS player, the record is downloaded in html format

Affected: All users using CIS telephony

What to do:
1 - The record can still be downloaded from the report
2 - In the downloaded file, rename the html format to mp3

Incorrect work with calls on the platform was observed.

How it appeared:
Calls were not launched, candidates for calls were not loaded, phrases were not synthesized / played.

The bug has been fixed and the platform is now working normally.

Incorrect work of the personal account is observed.

How it manifests itself:
Personal account may not open, it takes a long time to load.

Our experts are already working on a solution.

There are problems with the registration of new cabinets on the platform.
When registering a new account, you may not receive SMS with a confirmation code.

Our specialists are already working on a solution to this issue.

Incorrect work of the personal account is observed.

How it manifests itself:
Personal account Twin, the operator panel does not open / do not load.

Our specialists are already working on this issue.