TWIN - Notice history

Сервис телефонии experiencing degraded performance

Чтобы получать уведомления в Телеграм, подпишитесь на наш канал

Notice history

Jul 2024

Preventative work in telephony service
  • Completed
    30th July 2024 at 20:00
    Completed
    30th July 2024 at 20:00
    Maintenance has completed successfully
  • In progress
    30th July 2024 at 19:00
    In progress
    30th July 2024 at 19:00
    Maintenance is now in progress
  • Planned
    30th July 2024 at 19:00
    Planned
    30th July 2024 at 19:00

    On July 30, 2024, preventive maintenance work is planned for the telephony service.


    Start time of work: 22:00 Moscow time

    Estimated duration of work: 1 hour.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls, actions with a call task)

The bot does not identify entities.
  • Resolved
    Resolved

    It's decided.

    Now the Bot identifies entities specified in branches with the NLU data type.

  • Investigating
    Investigating

    How it manifests itself: the bot may not identify entities. specified in the branch with the NLU data type. Entities will be determined in the Agent itself, but at the time of dialogue the Bot may not determine them.

    Our specialists are already working on resolving this issue.

Preventative work in telephony service
  • Planned
    23rd July 2024 at 19:00
    Planned
    23rd July 2024 at 19:00

    On July 23, 2024, preventive maintenance work is planned for the telephony service.


    Start time of work: 21:00 Moscow time

    Estimated duration of work: 1 hour.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls, actions with a call task).

  • Completed
    23rd July 2024 at 13:24
    Completed
    23rd July 2024 at 13:24

    Preventative work in the telephony service on July 23, 2024 has been cancelled.

    Work will be scheduled for another time/date.

Candidates for calling are not loaded
  • Resolved
    Resolved

    It's decided.

    At the moment, there is no long loading of candidates for the calling task.

  • Investigating
    Investigating

    How it manifests itself: candidates are not loaded into the calling task; they are loaded very slowly.

    Our specialists are working to resolve this issue.

Integrations don't work
  • Resolved
    Resolved

    It's decided.

    We no longer see crashes in messengers (Telegram, WhatsApp, Instagram, etc.). The bot starts conversations and responds to messages.

  • Investigating
    Investigating

    How it manifests itself: chats integrated into instant messengers (Telegram, WhatsApp, Instagram, etc.) may not work, the bot does not respond to messages, and the dialogue does not start.

    Our specialists are already working on a solution.

Jun 2024

Incorrect operation of the platform.
  • Resolved
    Resolved

    It's decided.

    The platform is operating as normal. Telephony, chats, notifications and personal account (old and new) work.

  • Investigating
    Investigating

    We observe incorrect operation of the platform.

    As it manifests itself: the entire Twin platform may not work or work partially (telephony, chats, notifications, old and new accounts may not work).

    Our specialists are already working on resolving this issue.

Incorrect operation observed
  • Resolved
    Resolved
    How it manifests itself: What to do: Our specialists are already working on a solution.
  • Investigating
    Investigating
    How it manifests itself: What to do: Our specialists are already working on a solution.
Preventative work in telephony service.
  • Completed
    20th June 2024 at 18:30
    Completed
    20th June 2024 at 18:30
    Maintenance has completed successfully
  • In progress
    20th June 2024 at 18:00
    In progress
    20th June 2024 at 18:00
    Maintenance is now in progress
  • Planned
    20th June 2024 at 18:00
    Planned
    20th June 2024 at 18:00

    On June 20, 2024, preventive maintenance work is planned for the telephony service.


    Start time of work: 21:00 Moscow time

    Estimated duration of work: 30 minutes.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls and direct integration).

Telephony doesn't work
  • Resolved
    Resolved

    Solved

    Telephony service is operating normally

  • Investigating
    Investigating

    The telephone service is currently not working at all.

    Our specialists are already working on a solution

Incorrect operation observed chats WhatsApp
  • Resolved
    Resolved

    It's decided.

    Messages are sent via WhatsApp.

  • Investigating
    Investigating

    How it manifests itself: messages cannot be sent WhatsApp

    Our specialists are already working on a solution.

May 2024

Preventative work on the platform.
  • Completed
    31st May 2024 at 20:04
    Completed
    31st May 2024 at 20:04

    Maintenance completed successfully

  • In progress
    31st May 2024 at 19:04
    In progress
    31st May 2024 at 19:04

    UPD:

    Maintenance work has been extended by 1 hour.

  • Completed
    31st May 2024 at 19:00
    Completed
    31st May 2024 at 19:00
    Maintenance has completed successfully
  • In progress
    31st May 2024 at 18:00
    In progress
    31st May 2024 at 18:00
    Maintenance is now in progress
  • Planned
    31st May 2024 at 18:00
    Planned
    31st May 2024 at 18:00

    On May 31, 2024, maintenance work on the platform is planned.


    Start time of work: 21:30 Moscow time

    Estimated duration of work: 1 hour.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony (incoming calls, outgoing calls and direct integration) and chats will not work.

The bot does not respond to files sent on WhatsApp
  • Resolved
    Resolved

    It's decided.

    The bot accepts files sent via Whatsapp.

    Files sent via Whatsapp come to the operator panel.

  • Investigating
    Investigating

    How it manifests itself: The bot does not respond to files sent to WhatsApp. Files sent via WhatsApp do not appear in the operator panel.

    Our specialists are already working on solving this problem.

Preventative work in telephony service.
  • Completed
    30th May 2024 at 18:30
    Completed
    30th May 2024 at 18:30
    Maintenance has completed successfully
  • In progress
    30th May 2024 at 18:00
    In progress
    30th May 2024 at 18:00
    Maintenance is now in progress
  • Planned
    30th May 2024 at 18:00
    Planned
    30th May 2024 at 18:00

    On May 30, 2024, technical work is planned for the telephony service.


    Start time of work: 21:00 Moscow time

    Estimated duration of work: 30 minutes.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: telephony will not work (incoming calls, outgoing calls and direct integration).

Incorrect operation of your personal account.
  • Resolved
    Resolved

    It's decided.

    Company settings can be changed. Changing company settings proceeds correctly.

  • Investigating
    Investigating

    How it manifests itself: after changing the company settings, calling (creating, editing, launching a calling task), adding candidates to a calling task, sending notifications may not work correctly.


    Preventative measures: Please do not change the current company settings until the fix.


    Our specialists are already working on a solution.

Syntheses don't work.
  • Resolved
    Resolved

    It's decided.

    Syntheses work correctly.

  • Investigating
    Investigating

    How it manifests itself: we observe interruptions in the operation of syntheses. This may lead to incorrect behavior of the Bot during calls (silence, long responses, dropped calls)

    List of syntheses that currently do not work:

    Daria

    Anastasia

    Alvina

    Victoria

    Sergey

    Stanislav

    Maksim

    Anton (English)

    Our specialists are already working to resolve this issue.

May 2024 to Jul 2024

Next